1. You should contact our sales specialists as soon as possible by phone 52030012 or e-mail firstname.lastname@example.org ;
2. After talking to our sales specialist, deliver the car to the Longo sales area as soon as possible;
3. Upon handover of the car, a defect report will be drawn up and your car will be sent for diagnostics;
4. Armed with the diagnostic data, we will make a decision on the best way the car should be repaired in accordance with the terms of the Warranty;
5. The warranty repair period of the car may be affected by the procurement and replacement of parts, where applicable;
6. We will keep you informed of the service progress and the expected date of your car’s return from service;
7. After the car is successfully repaired, you can pick it up at Longo sales location.